Kerner & Merchant services over 150 instruments on a regular basis. Most of our clients are churches, however we maintain instruments at academic institutions as well.

Most instruments are serviced twice a year at a fixed cost. We find that it is convenient for both the customer and our firm to have tuning & maintenance contracts. This guarantees the church that we will provide a certain amount of service to the instrument at predetermined times of the year at a fixed price. We schedule our visits with instrument size/difficulty and geographic proximity in mind to minimize cost and maximize value to our customers.

In selecting Kerner & Merchant to build, restore, or maintain your instrument, you’re choosing the best customer service in the industry. We focus primarily on serving all of upstate New York. This means that we can respond to service, repair, and emergency requests before your next Sunday service. It is a very rare occurrence that one of our customers is left with an unusable pipe organ on any given weekend.

We are here to serve our customers. Our technicians are only ever a phone call away.


Below is a description of the typical tuning & maintenance visit.

  • Tune the organ

    Based on the conditions present. The temperature and humidity of the sanctuary must be set to the normal Sunday morning conditions well in advance of our visit. This will ensure that the organ is tuned in conditions as close as possible to when it is being played.

  • Make minor tonal & regulation adjustments

    as time allows. Reed pipes are notorious for collecting dirt and debris, either making them sound odd, or stopping them from sounding completely. We will always clean out pipes that are not speaking and make every effort to smooth out the tonal variations in reed ranks as time allows. Re-voicing or re-regulating entire ranks or portions of ranks is out side of the scope of a regular tuning & maintenance visit.

  • Lubricate & adjust blower motors

    Church staff must make provisions for our technicians to be able to reach the organ blower(s) and ensure that nothing is stored in, on, or near the blower and associated winding and electrical components.

  • Record the general condition of the instrument.

    Make note of repairs needed to the various components of the instrument, reporting the same to the organist and the church.

  • Quote on needed work

    We will work diligently with the church organist and other staff to ensure that all involved are well aware of the instrument’s condition, what it needs, approximate costs, and how to proceed.