Kerner & Merchant services over 150 instruments on a regular basis. Most of our clients are churches, however we maintain instruments at academic institutions as well.
Most instruments are serviced twice a year at a fixed cost. We find that it is convenient for both the customer and our firm to have tuning & maintenance contracts. This guarantees the church that we will provide a certain amount of service to the instrument at predetermined times of the year at a fixed price. We schedule our visits with instrument size/difficulty and geographic proximity in mind to minimize cost and maximize value to our customers.
In selecting Kerner & Merchant to build, restore, or maintain your instrument, you’re choosing the best customer service in the industry. We focus primarily on serving all of upstate New York. This means that we can respond to service, repair, and emergency requests before your next Sunday service. It is a very rare occurrence that one of our customers is left with an unusable pipe organ on any given weekend.
We are here to serve our customers. Our technicians are only ever a phone call away.
Below is a description of the typical tuning & maintenance visit.